Terms of service
TERMS & CONDITIONS
Last updated on May 28, 2025
These Terms and Conditions govern the use of this website and any other related agreements or legal relationships with the Owner in a legally binding manner. Capitalized terms are defined in the corresponding sections of this document.
The User must read these Terms and Conditions carefully.
The following entity (referred to as the "Owner" or "Company") provides this website:
ROVALUX SA
Case Postale 3240
1211 Geneva 3
Switzerland
Owner's contact email: contact@rovalux.com
“This website” refers to this domain, including its subdomains, and any other websites through which the Owner offers its services. It also includes applications for smartphones, tablets, and other smart devices; Application Programming Interfaces (APIs); the services themselves; as well as any associated content, source code, instruction sets, software components, and related documentation.
These General Terms and Conditions apply to all legal relationships—such as offers, orders, contracts, deliveries, and services—between the Owner and, where applicable, its affiliated companies and their customers, users, or trading partners (hereinafter referred to individually or collectively as a "Customer," "Customers," "User," or "Users").
1 - What users need to know
By agreeing to these Terms and Conditions, you confirm that you are at least the age of majority in your country, state, or province of residence. If you are not, you confirm that you have obtained the consent of a parent or legal guardian to use this website and its services.
By placing an order for a product (manufactured and/or distributed by the Owner), requesting a service, or entering into any other legal agreement with the Owner, the Customer acknowledges and accepts these General Terms and Conditions in full. Any differing or additional terms—such as a Customer’s own purchasing conditions—will only be valid if explicitly agreed upon in writing by the Owner. Contractual penalty clauses are excluded unless expressly stated in a written agreement.
You may not use our products or services for any unlawful or unauthorized purpose. While using this website or related services, you must comply with all applicable laws in your jurisdiction, including but not limited to copyright regulations.
You are strictly prohibited from transmitting any viruses, worms, or malicious or destructive code.
Any breach or violation of these Terms will result in the immediate termination of your access to the services.
2 - General conditions – Terms and conditions of use
Unless otherwise stated, the terms and conditions of use outlined in this section apply to all Users when accessing or using this website. In specific cases, additional or more specific terms may apply. These will be clearly indicated within the relevant sections of this document.
By using this website, Users agree to comply with the following conditions:
- There are no restrictions based on the User’s status as a consumer or professional.
- Users must be at least 18 years old to access or use the services offered through this website.
2.a Content of this website
Unless otherwise stated or clearly identifiable, all content available on this website is either owned by the Owner or provided under license by third parties.
The Owner strives to ensure that all content on this website complies with applicable laws and does not infringe the rights of any third party. However, complete compliance cannot be guaranteed in all circumstances.
Should Users believe that any content violates legal rights or applicable regulations, they are encouraged to report such concerns using the contact details provided in this document, without prejudice to their right to take legal action.
2.b Rights regarding content on this website
The Owner holds and reserves all intellectual property rights related to the content available on this website.
Users are not permitted to use this content in any way that goes beyond what is necessary for, or implicit in, the proper use of the service.
In particular—without limitation—Users may not copy, download, share (beyond the limits set forth below), modify, translate, transform, publish, transmit, sell, sublicense, transfer or assign the content to third parties, or create derivative works based on the content accessible on this website. Users may not allow any third party to carry out such actions through their account or device, even without their direct consent.
Where explicitly permitted on this website, Users may download, copy, or share content for personal, non-commercial use only, provided that all copyright notices and any required attributions specified by the Owner are correctly retained and displayed.
Any statutory limitations or exceptions to copyright protection (such as fair use or private copying) remain unaffected.
2.c Access to external resources
This website may provide access to external resources or content made available by third parties. Users acknowledge and agree that the Owner has no control over such external resources and cannot be held liable for their content, accuracy, or availability.
The terms and conditions applicable to third-party resources—including those concerning usage rights or licenses—are governed by the terms and conditions of the respective third parties or, where those are not available, by applicable statutory law.
2.d Acceptable use
This website and the services offered through it may only be used for their intended purpose, in accordance with these Terms and Conditions and all applicable laws and regulations.
Users are solely responsible for ensuring that their use of this website and its services does not violate any legal provisions, regulations, or third-party rights.
The Owner reserves the right to take appropriate measures to protect its legitimate interests. This may include denying access to the website or services, terminating contracts, reporting misconduct to the appropriate authorities (judicial or administrative), or pursuing legal action, particularly in the following cases:
- Violation of applicable laws, regulations, or these Terms and Conditions
- Infringement of third-party rights
- Actions that cause significant harm to the Owner’s legitimate interests
- Offending or causing reputational damage to the Owner or any third party
2.e API terms of use
Some Users may access data related to this website through a Programmatic Application Interface (API). Any use of the API—whether directly or via a third-party product or service that accesses this website—is subject to these Terms and Conditions, and specifically to the following provisions:
- The User expressly acknowledges and agrees that the Owner shall not be held liable for any loss or damage arising from the use of the API, or from the use of third-party products or services that interact with the website’s data through the API.
3 - Terms and Conditions of Sale
This section outlines the terms and conditions applicable to the sale of products offered through this website.
3.a Paid services and products
Some of the products offered on this website as part of the service are subject to a fee.
The applicable prices, payment terms, and conditions related to the purchase of such products are specified in this section and in the relevant pages of the website.
3.b Product descriptions
Prices, descriptions, and availability of products are provided in the respective product sections of this website and may be changed at any time without prior notice.
While the Owner strives to present the products with the highest level of technical accuracy, all representations (including but not limited to images, graphics, colors, or sound) are provided for informational purposes only and do not constitute a guarantee of the product's exact appearance or characteristics.
The specific features of each product will be clearly described during the purchasing process.
All product listings on this website are non-binding offers. To purchase a product, the User must submit a binding order. A contract is considered valid only once the Owner formally accepts the order, according to the procedures and terms described in the relevant sections of these Terms and Conditions.
3.c Purchasing procedure
The entire process from product selection to order submission forms part of the purchasing procedure.
The purchasing process includes the following steps:
- Users select the desired product(s) and review the details of their selection, including pricing, specifications, and quantity.
- After reviewing all relevant information, Users may submit the order to initiate the purchase.
3.d Placing an order
When a User places an order through this website, the following conditions apply:
- Each order constitutes a binding offer to purchase. By placing an order, the User agrees to pay the total amount indicated, including the product price, applicable taxes, and any additional fees or charges shown at checkout.
- If the purchased product requires further input from the User—such as personal data, delivery information, or special instructions—the User agrees to cooperate fully and promptly.
- Upon submission of the order, the User will receive an acknowledgment of receipt. Unless explicitly stated otherwise, this receipt only confirms that the order has been received and does not constitute acceptance of the order by the Owner.
3.e Acceptance of the order
- Unless the order receipt explicitly confirms acceptance of the order, the purchase contract is only concluded when the User receives a separate order acceptance notification from the Owner.
- Subject to product availability and at the Owner's sole discretion, the order may be accepted without undue delay through one of the following means:
- By sending a written order confirmation (via letter or email); in this case, the moment of contract formation is the Customer’s receipt of the confirmation.
- By dispatching the ordered goods to the Customer; the moment the Customer receives the goods is then considered the conclusion of the contract.
- By requesting payment from the Customer after the order has been placed.
If multiple of the above scenarios occur, the contract is deemed concluded at the moment the first of them takes place.
If the Owner does not confirm or act upon the User’s order within a reasonable period, this shall be considered a rejection of the offer, and the User is no longer bound by their initial declaration of intent.
3.f Price
Users are clearly informed during the purchasing process—and prior to order submission of all applicable fees, including the total product price, taxes, and delivery costs (if any).
Prices displayed on this website may appear:
- either excluding applicable taxes and additional charges, or
- including all applicable taxes and fees,
depending on the User’s location, preferences, or the settings of the website.
3.f Offers and discounts
The Owner may, at its sole discretion, offer special promotions, discounts, or limited-time offers on the purchase of products. Any such offer will be subject to the specific eligibility criteria and the Terms and Conditions outlined in the relevant section of this website.
The availability of offers and discounts does not imply any entitlement or ongoing right for Users to claim them in the future, even if they have been offered repeatedly in the past.
Unless otherwise specified, promotional offers are:
- valid only for a limited period,
- subject to availability (while stocks last), and
- based on the Owner’s time zone, as indicated in the location details of this website.
3.g Coupons
Certain offers and discounts may be granted through the use of promotional coupons ("Coupons"). Use of such Coupons is governed by these Terms and Conditions, as well as any additional rules specified on the relevant offer page or printed directly on the Coupon itself. In case of conflict, the specific Coupon terms shall prevail.
In case of misuse or breach of the Coupon’s conditions, the Owner reserves the right to deny its application, refuse to fulfill the related order, and may pursue legal action to protect its rights and interests.
Unless stated otherwise, the following general rules apply to the use of Coupons:
- Each Coupon must be used as specified, within the indicated time frame.
- Coupons must be redeemed in full at the time of purchase. Partial use is not permitted.
- Unless otherwise indicated, single-use Coupons are valid for one-time use only and cannot be reused, even for installment purchases.
- Coupons may not be combined or used cumulatively with other promotions or discounts.
- Coupons are only valid during the specified promotional period. After expiry, they can no longer be used, and Users will not be entitled to any refund, credit, or compensation.
- If the Coupon value exceeds the purchase amount, the User is not entitled to any reimbursement of the unused portion.
- Coupons are for personal, non-commercial use only. Any reproduction, distribution, resale, or unauthorized use of a Coupon is strictly prohibited and may be subject to legal action.
3.h Payment methods
Information about accepted payment methods is provided during the purchasing process.
Some payment methods may be subject to specific conditions or additional fees. In such cases, the relevant details will be made available in the corresponding section of this website.
All payments are processed securely through independent third-party payment service providers. As a result, this website does not store or process sensitive payment data, such as credit card details. The Owner only receives confirmation once the payment has been successfully completed.
For more information on how personal data is handled during the payment process, Users are encouraged to consult the website’s Privacy Policy.
If a payment is declined or fails through the selected payment provider, the Owner has no obligation to fulfill the order. In such cases, the Owner reserves the right to seek reimbursement from the User for any resulting costs or damages
Until payment of the full purchase price is received by the Owner, no Product ordered will become the property of the User.
3.i Transport & Delivery
Goods will be packaged according to industry standards. Unless otherwise agreed in writing, shipping is carried out at the Customer’s expense and risk. Deliveries will only be insured upon the Customer’s explicit request and based on a prior written agreement. The cost of transport insurance is borne by the Customer.
Euro pallets must be exchanged. Reusable pallets will be invoiced and credited upon return.
The Company accepts no liability for goods lost or damaged during transport. It is the Customer’s responsibility to inspect the shipment for any transport-related damage before accepting delivery. Any damage must be reported immediately to the transport carrier for inspection. A copy of the official damage report must also be forwarded to the Company.
Deliveries are made to the address provided by the User and according to the method specified in the order summary.
Upon receipt of the goods, Users are strongly encouraged to inspect the contents and promptly report any issues or discrepancies using the contact information provided on this website or as indicated on the delivery note.
Users have the right to refuse delivery if the package is visibly damaged.
Delivery is limited to the countries or regions specified in the corresponding section of this website. Estimated delivery times are provided either on the website or during the purchasing process.
3.i Delivery failed
The Owner cannot be held liable for delivery errors resulting from incorrect or incomplete information provided by the User during the ordering process, nor for any damage or delay that occurs after the goods have been handed over to a carrier arranged independently by the User and not offered or recommended by the Owner.
If the goods are not received or collected by the User within the specified time frame, they will be returned to the Owner. The Owner will then contact the User to arrange a second delivery attempt or to agree on a revised delivery plan.
Unless otherwise agreed in writing, any further delivery attempts beyond the second will be carried out at the User’s expense.
3.j Sales documents / Dimensions and weights
All dimensions, weights, colors, surface finishes, design specifications, illustrations, drawings, documentation, descriptions, and other product-related information presented on this website or in sales documents—including those provided by the Company upon request—are to be understood as average or approximate values and are not legally binding.
The Company’s products are subject to minor manufacturing tolerances and technical adjustments. Such deviations are expressly reserved and do not constitute defects in quality or conformity.
Minor manufacturing imperfections are also expressly permitted, provided they do not significantly affect the overall appearance of the product or, when installed and used correctly in accordance with the provided instructions, its functionality.
Furthermore, the Company makes no guarantee regarding the continuous availability of the products listed in its catalog or on this website.
3.k Information
Information regarding the processing, application, and use of the Owner’s products—along with technical advice or other guidance—is provided to the best of the Owner’s knowledge. However, such information is non-binding and is offered without any guarantee or liability.
3.l Colours
Due to variations between production batches, minor color differences may occur. Such deviations are expressly permitted and do not constitute defects. The Company accepts no liability for color discrepancies between its products and those of other manufacturers, or between products made from different materials.
3.m Installation
Users must comply with the general instructions and regulatory guidelines for the installation and maintenance of sanitary products as set out in the Company’s technical documentation.
The Customer is solely responsible for ensuring the proper and professional installation of the Company’s products. The User is also responsible for the correct use of the products as intended.
The Company assumes no liability for installation errors or misuse. All dimensional specifications are subject to standard manufacturing tolerances.
Installation examples provided by the Company are offered as non-binding suggestions. The Company assumes no responsibility for their feasibility or outcome, and any related liability is expressly excluded.
4 User Rights
This section outlines the rights granted to Users, particularly in relation to contract withdrawal.
4.a Right of withdrawal
Unless an exception applies, Users have the right to withdraw from a contract within the specified period—generally 60 days—without giving any reason. Details about the conditions, procedures, and consequences of withdrawal are provided in this section.
4.b Exercising the right of withdrawal
To exercise their right of withdrawal, Users must notify the Owner of their decision to withdraw from the contract by means of an unequivocal statement.
Users may use the standard withdrawal form provided in the “Definitions” section of this document. However, they are free to communicate their intention to withdraw by any other clear and appropriate means.
To meet the withdrawal deadline, Users must send the notice before the end of the withdrawal period.
When does the withdrawal period expire?
- For the purchase of goods, the withdrawal period expires 60 days after the date on which the User—or a third party other than the carrier and designated by the User—takes physical possession of the goods.
- In the case of multiple goods ordered together but delivered separately, or for a single product delivered in multiple lots or parts, the withdrawal period expires 60 days after the date on which the User—or a third party other than the carrier and designated by the User—takes physical possession of the last item, lot, or part.
4.c Effects of withdrawal
Users who have lawfully exercised their right of withdrawal will be reimbursed by the Owner for all payments made, including, where applicable, standard delivery charges. However, any additional costs resulting from the User's choice of a delivery method other than the least expensive standard option offered by the Owner will not be reimbursed.
Reimbursement will be issued without undue delay and, in any event, no later than 14 days from the date on which the Owner is informed of the User’s decision to withdraw from the contract. Unless otherwise expressly agreed, refunds will be made using the same payment method used for the original transaction. The User will not incur any fees as a result of the refund.
For the purchase of physical goods:
Unless the Owner has agreed to collect the goods, the User must return the goods to the Owner—or to a person expressly authorized by the Owner to receive them—without undue delay and, in any case, no later than 14 days from the date of withdrawal notification.
The deadline is deemed to be met if the goods are handed over to the carrier or returned by any other accepted method before the expiry of the 60-day return period.
The Owner may withhold reimbursement until the goods have been received, or until the User has supplied proof of having returned the goods, whichever occurs first.
Users are only liable for any reduction in the value of the goods if such reduction results from handling beyond what is necessary to determine the nature, characteristics, and proper functioning of the goods.
Return shipping costs are borne by the User, unless otherwise stated.
4.d Exceptions to the right of withdrawal
The right of withdrawal does not apply to contracts in the following cases:
- For the supply of goods which, after delivery, become inseparably mixed with other items due to their nature;
- For the supply of sealed goods that are unsuitable for return for health or hygiene reasons and which have been unsealed after delivery;
- Where the Consumer has specifically requested a visit from the Owner for the purpose of carrying out urgent repairs or maintenance. In such cases, the right of withdrawal does not apply to the services specifically requested. However, if the Owner provides additional services or supplies goods not essential to the repair (except for replacement parts), the right of withdrawal will apply to those additional services or goods;
- For the supply of goods made to the Consumer’s specifications or clearly personalized;
- For the supply of goods that are not prefabricated and whose production is based on an individual choice or specification by the Consumer, or which are clearly tailored to the Consumer’s personal needs;
- For the provision of services, after the service has been fully performed, provided the contract places the Consumer under a payment obligation and performance has begun with the Consumer’s express prior consent, accompanied by their acknowledgment that they will lose the right of withdrawal once the service is fully performed.
5. Guarantees
Unless expressly stipulated otherwise or agreed upon with Users, the following guarantees apply:
- EU Law applies for EU Users
- Non-EU Users' Law applies according to the respective country
Unless otherwise specified, we offer a 5-year guarantee on all products, applicable to all clients. However, EU law and non-EU country laws will apply based on the client's location.
Under EU law, for a minimum period of two years from delivery, professionals guarantee the conformity of the goods they sell to Users. For EU Consumers, the legal guarantee of conformity for goods applies in accordance with the laws of their habitual residence. The national laws of the country may grant broader rights to the Consumer.
For example, in France, consumers may exercise their warranty rights within two years of delivery without the need to provide proof of defect or lack of conformity. The period during which proof is not required is reduced to six months for used goods. French Consumers may choose between repair or replacement of defective goods under the French Consumer Code.
This statutory guarantee of conformity applies independently of any commercial warranty that may be offered by the Owner. Consumers may also exercise their warranty rights for hidden defects, in accordance with the French Civil Code, opting for a full refund or price reduction.
For non-EU Consumers, the statutory guarantee will be in accordance with the law of the country where they reside, in addition to the 5-year guarantee offered.
Clarification: We apply the statutory guarantee laws of EU or non-EU countries to our products (e.g., 2 years in France). Unless a 5-year guarantee is explicitly specified, the product will follow the legal guarantee period required in the country of residence. If the 5-year guarantee is specified, it will take precedence over the statutory period.
5.a Liability and compensation
Unless expressly stated otherwise or otherwise agreed with the User, the Owner’s liability for damages arising from or in connection with the performance of the Agreement is excluded, limited, or reduced to the fullest extent permitted under applicable law.
5.b Indemnification
The User agrees to indemnify, defend, and hold harmless the Owner, as well as its subsidiaries, affiliates, officers, directors, agents, co-branders, and employees, from and against any claims, demands, liabilities, damages, losses, or expenses—including reasonable legal fees—brought by any third party, arising out of or related to:
- a violation of these Terms by the User or any party acting on their behalf;
- a violation of third-party rights; or
- a breach of any applicable legal or regulatory obligations in connection with the use of the Services.
This indemnity applies to the extent permitted by applicable law.
5.c Limitation of liability for User activities on this website
Unless explicitly stated otherwise—and without prejudice to applicable legal provisions—Users are not entitled to claim damages from the Owner (or from any individual or legal entity acting on the Owner’s behalf).
This limitation does not apply to:
- damages resulting from injury to life, physical integrity, or health;
- damages resulting from a breach of essential contractual obligations (i.e. obligations strictly necessary to achieve the purpose of the contract);
- damages caused intentionally or through gross negligence, provided the website was used properly and as intended by the User.
Unless damages fall under one of the exceptions listed above, and unless they were caused intentionally or by gross negligence, the Owner’s liability is limited to the amount of damages typically foreseeable at the time the contract was concluded.
Within the scope of the limitations described above, the Owner shall in particular not be held liable for:
- damages or losses arising from interruptions or malfunctions of the website caused by force majeure, unforeseen and uncontrollable events beyond the Owner’s responsibility. This includes, but is not limited to: power or telephone outages, Internet failures, disruptions in data transmission, natural disasters, storms, cyberattacks, viruses, and service interruptions affecting third-party platforms, suppliers, or partners;
- loss of business opportunities or any other indirect losses that may affect the User, such as commercial damages, loss of income, revenue, profits, savings, contracts, clients, goodwill, or reputation;
- any damage not directly caused by a breach of these Terms and Conditions by the Owner.
Additional limitation for non-consumer Users:
For Users who do not qualify as Consumers, if the Owner is found liable, compensation shall not exceed the total amount paid by the User to the Owner under the agreement during the previous 12 months, or for the duration of the contract, whichever period is shorter.
5.d The warranty does not cover
The warranties or guarantees provided by the Owner do not extend to the following:
- Signs of normal, natural wear and tear;
- Wear on components such as gaskets, seals, and baseboards;
- Damage resulting from regular or expected use by the purchaser;
- Modifications or repairs made by unauthorized persons;
- Improper or non-residential use, including commercial or industrial use;
- Incorrect handling or exposure to heat, moisture, liquids, or cleaning agents;
- Intentional damage, misuse, negligence, or accidental damage;
- Alterations caused by contact with substances containing acids, solvents, or alcohol;
- Product characteristics considered typical or inherent to the material, and which do not constitute material defects;
- Additional services such as those related to defect resolution, planning, installation, or assembly.
6 Common provisions
6.a Non-waiver clause
The failure of the Owner to assert any right or provision under these Terms shall not be construed as a waiver of that right or provision. No waiver shall be deemed a continuing waiver of any term or condition, unless expressly stated in writing.
6.b Service interruption
To ensure the highest level of service, the Owner reserves the right to temporarily suspend access to the Service for maintenance, updates, or system changes. Reasonable notice will be provided whenever possible.
To the extent permitted by law, the Owner may also suspend or permanently discontinue the Service. In such cases, the Owner will cooperate with Users to allow the export or removal of personal data or relevant information and will uphold any legal rights the User may have regarding continued use or compensation, as required by applicable law.
Additionally, access to the Service may be interrupted due to events beyond the Owner’s reasonable control, including but not limited to force majeure situations such as infrastructure failure, power outages, or natural disasters.
6.c Resale of Service
Users are not permitted to reproduce, duplicate, copy, sell, resell, or exploit any portion of this website or the services provided, either directly or through a third party, without prior written consent from the Owner or unless explicitly authorized through a legitimate reseller agreement.
6.d Privacy Policy
Users may consult this website’s Privacy Policy for detailed information on how personal data is collected, processed, and protected.
6.e Intellectual property rights
Unless otherwise stated in these Terms, all intellectual property rights—including copyrights, trademarks, patents, design rights, and trade names—related to this website and its content are the exclusive property of the Owner or its licensors.
All trademarks, whether word or figurative marks, trade names, logos, illustrations, and images displayed on or in connection with this website remain the exclusive property of the Owner or its licensors and are protected under applicable national laws and international treaties on intellectual property.
6.f Modification of these Terms and Conditions
The Owner reserves the right to modify or update these Terms and Conditions at any time. In such cases, Users will be appropriately notified of the changes.
Modifications will apply only from the date specified in the notice. Continued use of the Service after such modifications constitutes acceptance of the revised Terms and Conditions. If the User does not agree to the changes, they must cease using the Service and may terminate the Agreement. The version in force prior to the User’s acceptance will govern the contractual relationship up to that point. Previous versions of the Terms may be requested from the Owner.
If required by law, the Owner will notify Users in advance of the effective date of the amended Terms and Conditions.
6.g Contract assignment
The Owner reserves the right to transfer, assign, novate, or subcontract any or all rights and obligations under these Terms, provided that such transfer does not adversely affect the User’s rights or legitimate interests.
Users may not assign or transfer their rights or obligations under these Terms without the prior written consent of the Owner.
7 Contacts
Any communication related to the use of this website must be sent using the contact details provided in this document.
7.a Users from the EU and non-EU countries
If any provision of these Terms is found to be void, invalid, or unenforceable, the parties shall make every effort to agree, in good faith, on a valid and enforceable provision that reflects the original intent.
If such agreement cannot be reached, the invalid, void, or unenforceable provision shall be replaced by applicable statutory provisions, where allowed or required by law.
Notwithstanding the above, the invalidity of any specific provision shall not render the entire Agreement null and void, unless the severed clause is essential to the Agreement, or if its removal would result in a contract the parties would not reasonably have entered into, or would cause one party unreasonable hardship.
7.b Applicable law
These Terms and all related agreements are governed by the laws of the jurisdiction where the Owner is based, as specified in this document, without regard to conflict of law principles.
For Users based in Switzerland, these Terms and all related purchase agreements, services, and legal relationships shall be governed exclusively by Swiss law, excluding its conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods (CISG) of April 11, 1980, shall not apply.
7.c Primacy of national consumer law
However, if the law of the country where the User resides provides for stricter mandatory consumer protection standards, those provisions shall prevail over the governing law stipulated above.
7.d Jurisdiction
Any dispute arising out of or in connection with these Terms and Conditions shall fall under the exclusive jurisdiction of the courts located in the place where the Owner is based, as indicated in this document.
8 Conflict Resolution
Users may submit any dispute or concern to the Owner, who will make every reasonable effort to resolve the matter amicably.
This process does not affect the User’s right to pursue legal action at any time.
In the event of a dispute relating to the use of this website or the services offered, Users are encouraged to contact the Owner using the contact details provided in this document.
Users may submit a complaint by email, including a brief description of the issue and, where relevant, details concerning the order, purchase, or User account involved. The Owner will review and respond to the complaint without undue delay and no later than five (5) days after receipt.
8.a Online Dispute Resolution for Consumers (ODR)
The European Commission provides an online platform for alternative dispute resolution (ODR), allowing consumers to resolve disputes related to online sales or service contracts without going to court.
This platform is accessible to Consumers residing in the European Union, as well as in Norway, Iceland, and Liechtenstein.
The ODR platform can be accessed at the following link:
https://ec.europa.eu/consumers/odr
9 Appendix: Example of Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract)
To:
A&A Shirt Avenue SA
Chemin de l'Épinglier 4
1211 Geneva 3
Switzerland
Email: contact@rovalux.com
I/We hereby give notice of my/our withdrawal from the contract for the sale of the following goods/services:
(Insert a description of the goods/services concerned by the withdrawal)
Ordered on: __________________________
Received on: __________________________
Name of consumer(s):
Address of consumer(s):
Date: __________________________
Signature of consumer(s) (only if this form is submitted in paper format):